MOVA support
How can we
help you move?
Find quick answers about the current iPhone product preview or get in touch.
Talk to a person.
Include your iPhone model and a short description of what happened. Please don’t send sensitive personal information.
Email [email protected]Typical response: within 2 business daysQuick answers
Good to know.
Does MOVA book a real car right now?+
No. The current build is an interactive product preview. Driver matching, vehicle details, fares, and trip progress are simulated on your device and are not sent to a transportation provider.
Does MOVA use my live location?+
No. The current preview does not request location permission. It uses a sample pickup point and destinations around San Francisco so you can try the complete experience.
How do I request a demo ride?+
Tap “Where are you going?”, choose a destination and one of the three ride styles, then review the pickup estimate and fare before tapping Request.
Can I change or cancel a ride?+
Yes. Before or after matching, you can edit the destination or cancel the active demo ride. You can also move the ride through arrival, in-car, and completed states.
Where is my ride history stored?+
Ride details stay locally on your iPhone. Deleting MOVA removes all locally stored app data.
Why can’t I find MOVA on the App Store?+
The App Store listing is not linked on this draft website yet. The download buttons will be updated as soon as the public listing is available.
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